FAQS
Products
Below are some common questions about our products
What are the differences between the various KartSim Software packages?
Our KartSim software packages differ by region, with region-specific tracks and kart models available in each.
There are currently 5 different packages.
Region-based softare packages:
The complete set of all tracks and kart models in one:
Our "demo" software, with a limited selection of karts and tracks:
Please ensure you view the information on each carefully before making your purchase."
What are the differences between your KartSim Simulator Models?
Our KartSim Simulators can differ in multiple aspects.
Certain simulators are purposely built for karting and include specific equipment tailored for the most realistic experience.
Other models include simulators that are designed specifically for ESports / specific design packages and we even have a model designed to cater for a 'Trinity' of racing categories.
Between different KartSim Simulator models, some options come with more equipment as standard or annot be combined with certain extras.
Please ensure you view all the possibilities carefully before confirming your purchase.
Do you have any warranties on your products?
All products purchased from KartSim have a 1 year warranty from the date of purchase.
This warranty is bound by our Terms & Conditions that are set from when you confirm your order.
Alongside the product warranty, customers are also entitled to 1-hour free support calls within this period (subject to availability)
How do I download KartSim Software?
Once you have purchased your KartSim Software, you will be sent an email to the address used to confirm your order with step by step pre-installation instructions for your software.
KartSim runs on the rfactor2 platform so you will need to install this software and send us the Steam ID 64 number from you steam account to the email address stated on the email you receive.
This number will be sent to rfactor2 for activation. Once activated the software will automatically download into your PC that has the steam account registered.
Please consult our 'Support' page for further information.
Orders
Below are some of are common questions about orders
Can I track my order?
When your order ships, you will receive an email update to the address provided.
This will also include your tracking information.
If you have created an account with us, you will be able to view your order and tracking information through your account.
Can I cancel my order?
Once your order has been submitted and payment has been made, your order is in process.
Once an order has been placed, we may be able to help if your order has not been dispatched, but there is no guarantee that orders will be redirected in time.
Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us via info@kart-sim.ca.
If it has not yet been shipped - depending on if your circumstances - you may be subject to cancel and receive a refund.
Please check our Refund & Return Policy for further information.
What happens if items are missing from my order?
Please contact us within 7 days of receiving your order via info@kart-sim.ca and we can investigate this for you.
What happens if my order is damaged / faulty?
Please email info@kart-sim.ca with your order number, name, and a clear image / video of the fault.
We will be able to investigate it for you then and notify you of the next stages. In some cases we will be able to replace damaged / faulty items, if it has been caused through transit or circumstances out of yours and KartSim's control.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take to ship?
Each unit is prepared individually to meet our
performance standards — we don't ship anything until it's 100% ready,
which may require additional processing time.
Please allow 1 week for your order to be ready for dispatch.
Delivery times may vary depending on your shipping destination — especially for international orders. Once shipped, you'll receive a tracking number to follow your order’s journey.
How much does it cost to ship to me?
Shipping costs are dependent on the size of your order, alongside your location.
An accurate cost of shipping will be displayed when you attempt to 'Checkout' your 'Cart'.
Some locations may be subject to additional 'customs' charges - which you may be subject to cover.
How do I request a refund?
Please contact our support team regarding your refund request.
We will need to know your order number, the item you want to return and the reason for return.
Upon receipt of these details, we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Your request must fall within the terms of our Refund Policy.
If you are successful, you will require to arrange your return to our address - a member of our team will discuss this with you.
Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us.
Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
What courier / shipping service do you use?
We utilise a range of courier services, selecting the best service based on your delivery address.